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Return, Refund and Exchange Policy

Return, Refund and Exchange Policy

You agree to the terms and facts that any return, refund and exchange policies will be based on Beautiv’s rules. It is your sole responsibility to check the following conditions whether you are eligible to claim any of the key points mentioned here.

General Rules:

- You must check the product in front of delivery person to see if received product is damaged/defective, expired, or wrong product at the time of the delivery.

- Any issue regarding product being damaged/defective, notified after successful delivery will not be eligible for any kind refund/return or exchange.

- Any issue regarding product being expired or wrong, notified within 3 days of successful delivery will be eligible for refund/return or exchange.

- Product must be intact (not used/swatch) for any refund/return or exchange.

- Price tag, Brand tag or any other tags along with external packaging of product must not be removed/damaged for any refund/return or exchange.


To claim any refund/return or exchange, following information must be given when customers inform to our Customer Service Department within 3 Days of successful delivery the product:

- Order ID

- Product Name 

- Picture/Video Proof

- Reason for refund/return or exchange

Contact us through:

- Messenger

- Phone: +8801848304699 



For Inside Dhaka, delivery personal will pick-up the product from customer’s address. Beautiv will bear the charges

For Outside Dhaka, Customers are requested to send the product to Beautiv’s Address through a courier service. Beautiv will reimburse the charges.

Send to: Beautiv, Apt B1, House 59, Road 3, Block B, Niketon, Gulshan 1, Dhaka (Ph: +8801848304699)


Once we receive the returned product, the product will be forwarded to the Operations and Inspection Department. It will take 2-3 working days to verify the issue and after verification, if it is found that the claim is valid, then the product will be exchanged, or money will be refunded within a maximum of 7 working days.

If the claim is deemed invalid after verification, then Beautiv will not be liable to exchange or refund the money.